Communication with Stakeholders

Corporate operations involve a variety of stakeholders. We believe the foundation of CSR (Corporate Social Responsibility) is that companies grasp their own challenges as well as those faced by society from a common perspective, and work to address these issues in harmony with stakeholders for mutual growth. This page introduces various initiatives related to communication with stakeholders.

Fujifilm Group and stakeholders
Communication with Stakeholders
labor environment and social benefit accounting

Fujifilm Group and stakeholders

[Image]Fujifilm Group and stakeholders

Communication with Stakeholders

Employees

Employees play a central role in the promotion of Fujifilm's CSR activities.

Methods for sustaining dialogue

Consulting centers of the Personnel Department and personnel interviews
Compliance and Sexual Harassment Helpline
Labor union and regular company meetings
Stakeholder Dialogue
Awareness surveys related to making work more satisfying

Suppliers

Our suppliers are important partners who assist us in continuing to offer products that reflect proper regard for safety and the natural environment.

Methods for sustaining dialogue

Procurement Division (For responding to inquiries)
FUJIFILM Business Expert (For responding to inquiries)
Ecology and Quality Management Division (For responding to inquiries)
Information meetings for suppliers (green procurement, management of chemical content)
Periodic discussion meetings with our suppliers
Operation of a materials procurement website

Community (Regional societies)

We believe that symbiosis with the community and the preservation of the natural environment are key elements of our CSR as a corporation, especially at those places of business for production operation. We, therefore, promote communication with the community.

Methods for sustaining dialogue

Consulting centers at each of our factories and offices (For responding to inquiries)
Meeting related to environmental policy
Factory visits
Volunteer activities in the local community
Lectures and information meetings for community members
Periodic discussions with local governments (municipal governments and mayors, leaders of local government organizations, and others)

Shareholders / Investors

We are constantly aware of the need to promote a proper understanding of the Company's value, and work to provide timely disclosure of investor relations (IR) information in Japan and overseas.

Methods for sustaining dialogue

IR Office (For responding to inquiries)
Information meetings for investors and visits with investors
Shareholder meetings
IR information section on the company website

Transaction partners

As we propose new creations worthy of merit, our transaction partners are vital, and we work with them and support them in the development of new products.

Methods for sustaining dialogue

Sales companies and marketing / sales divisions (For responding to inquiries)
Periodic discussions with our transaction partners
Participation in exhibitions, events, and academic meetings

NGOs, NPOs

We provide continuing support for NGOs and NPOs that engage in educational and enlightenment activities related to the natural environment.

Methods for sustaining dialogue

Corporate General Administration Division (For responding to inquiries)
CSR Division (For responding to inquiries)
Secretariat of the Public Trust Fujifilm Green Fund
Stakeholder Dialogue

Customers

Reflecting the opinions and requests of customers in our products, services, and corporate activities is one of the most important issues for a manufacturing company.

Methods for sustaining dialogue

Customers Communication Center (For responding to inquiries)
FUJIFILM SQUARE (Showroom)
Technical Support Centers
Service Centers
Usability evaluations, advice on production development, preparation of user reports, and other activities
CS survey, VOC, Photo contests, photo exhibitions, photography classes
Events, exhibitions and seminars

Future generations

We believe that one of our most vital social responsibilities is to conduct educational activities for future generations who will be responsible for the future. We, therefore, are placing special emphasis on educational support activities.

Methods for sustaining dialogue

Providing instructors to conduct school courses and participating in events held in schools
Sponsoring factory visits as part of extracurricular and other activities
Working with NGOs in environmental education activities

Industrial associations, government organizations and business partners

We are actively communicating and cooperating with industry groups to respond to laws and ordinances such as the RoHS Directive and REACH Regulation.We are actively communicating and cooperating with industry groups to respond to laws and ordinances such as the RoHS Directive and REACH Regulation.

Methods for sustaining dialogue

Participation in the creation of industry guidelines
Statement of public comments through industrial associations
Pink Ribbon Campaign,joint research with hospitals and universities, and establishment of sponsored lectures

Labor environment and social benefit accounting

Expenditures made for improving working conditions and for socially beneficial activities for different stakeholders are summarized here. Efforts are made to create a worker-friendly environment through expanding educational seminars, ensuring the safety of facilities and equipment, and supporting mental healthcare programs. The expenditures on promoting culture and the arts in society include expenses incurred by Fujifilm Square, which preserves and disseminates photographic culture, and running photo contests. Contributions to the international community include relief materials, such as clothes and tools for protection against the cold, which were provided when a major earthquake struck China's Qinghai Province in April 2010.

The survey for the last fiscal year lacks information on some Group companies because of the Great East Japan Earthquake that occurred in March 2011.

Period covered

Fiscal year 2010 (April 1, 2010 to March 31, 2011)

Range of information sources

The 69 domestic companies in the Fujifilm Group (FUJIFILM Holdings, FUJIFILM Corporation and 19 affiliates, Fuji Xerox and 46 affiliates, and Toyama Chemical)

Basic items

Objectives of labor environment and social benefit accounting

These accounts allow the Fujifilm Group to maintain its activities for improving employees' working environments and the amounts spent for social contributions, by preparing data on these activities from an economic perspective.

Accounting method

The expenditures (including investments) for the year have been summed to arrive at the figures shown. These figures do not include depreciation. Figures for personnel training and social contributions may overlap with figures in the Environmental Account.

Breakdown of labor environment and social benefit accounting

Stakeholder	Goal	Total costs
Stakeholder	Goal	Fiscal 2009	Fiscal 2010
Employees	Health and safety	1,540	1,197
	Personnel training	1,112	2,449
	Protecting diversity	1,976	339
	Creating comfortable workplaces	1,569	1,381
Customers	Appropriate customer response and safety	572	459
Future generations	Education for future generations	5	1
Local communities and government	Harmony with local communities	122	78
Local communities and government	Promoting culture and the arts in society (Japan)	1,221	963
International community	Considerations for the international community and international cultures	105	29
NGOs, NPOs	Cooperating with NGOs, NPOs	56	33
Suppliers	Considerations for products	51	67
Total		8,329	6,996

(¥ million)

Volunteer activities during working hours

	Fiscal 2009(*1)	Fiscal 2010
Hours spent on volunteer activities	2,236 hours	1,372 hours
Volunteering costs(*1)	5 million yen	4 million yen

*1 Calculated based on the hours spent on volunteer activities (e.g. area clean-ups) during working hours, the salary equivalent to those hours, and the cost of the activities