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[Priority Issue 1]Create Environments That Lead to Motivated Workplace.


Note: The article on this page is taken from Sustainability Report 2018.

Target and Key points in FY2017 Activities

Target for 2030

Contribute to generate the innovation for organizations and society by offering solutions and services that support increasing worker’ productivity and exerting their creativity.

We aim to realize work styles that enhance people's creativity through offering to reform our means of communications. For example, we can automate business processes by seamlessly connecting multifunction devices and document information input through such devices. This can drastically improve productivity. At the same time, we plan to utilize our exclusive advanced technologies, such as natural language processing and image recognition, which we have cultivated over the years, along with AI and Big Data analysis, to extract valuable information. Then, we use this information to go beyond conventional work style reform to create a work environment that enables people to exert their intellectual creativity and satisfy their work. This in turn will contribute to innovative creation in organizations and in society.

Outline of Activities in FY2017


[Target] Efforts in work style reform in our own company

  • Overtime working hours per employee has been reduced by 20% compared to 2013. (FF)
  • Annual average total working hours per employee has been reduced by 143 hours since 2012. (FX)
  • Business process visualization by IT; process reform through Robotic Process Automation (RPA). (FF)
  • Enhance remote working system and satellite offices. (FX)

[Target] Actions for work style reform for customers

  • Announced on a new value proposition strategy Smart Work Innovation and its services (Mar 2018).

FF: Fujifilm FX: Fuji Xerox

Future Activities and Targets

  • Promote further work style reform in our own companies.
  • Enhance more practical solutions and services for customers' work style reforms.

Further Information

Each Fujifilm Group company has been participating in the work style reform. Fuji Xerox, a company that has led such reforms, managed to reduce its annual average total working hours per employee by 143 hours over five years since FY2013. Fuji Xerox’s teleworking system for domestic sales divisions is currently used by 7,800 employees among the domestic sales companies across Japan. This system streamlined sales activities and enabled utilization of employees’ spare time to reinforce close contact with customers. Employees are encouraged to visit customer sites without needing to attend their offices; and for internal work, they can utilize mobile PCs and satellite offices. This is a mechanism that enables them to work and communicate anytime, anywhere, with anyone. Satellite offices located near customers' sites have now increased to 26 across Japan, and we also started a demonstration experiment to offer personal office booths at subway stations (see following article). Through these activities, we have also created a new value proposition strategy, Smart Work Innovation, that contributes to the work style reform at our customer offices (see following article).

We continue developing and providing products and services that utilize ICT and cloud technologies to realize new work styles for our customers while introducing case studies through which we solved our own business issues. In this way, we are advancing the creation of an environment where everyone at their workplaces are motivated.


Contribute to Realization of Teleworking*
(Started experiment set up of personal office booths at subway stations)


A desk, chair, power sockets, large display, and secure Wi-Fi are provided in the office booth.

Fuji Xerox and Tokyo Metro Co., Ltd. started a experiment of installing personal office booths at subway stations in June 2018. As many companies promote work style reforms, teleworking has become a focus of attention as a means of flexible working. However, the environment that enables such teleworking is not yet sufficiently provided. Fuji Xerox has installed personal office booths that can be used by “teleworkers” who need to work on the move utilizing their spare time. The booth provides a complete personal space enabling them to concentrate on their work, and create company documents or make phone calls without fear of information leakage. Users can access the booking status of the booths and make an actual booking from a smartphone or PC, with a minimum booking time as short as 15 minutes. Initially, we have installed booths in Tameike-Sanno station on the Nanboku line and Kitasenju station on the Chiyoda line, and plan to increase their number in the future.

Fuji Xerox will accelerate work style reforms by offering services to liberate people from the limitations of traditional working locations.

*Teleworking: An ICT-based work style that enable people to work regardless of their location or time of day.

Solutions and Services That Contribute to Work Style Reform
(Starting Smart Work Innovation, a New Value Proposition Strategy)

Fuji Xerox has started a new value proposition strategy, Smart Work Innovation, which provides solutions and services to help our customers promote work style reform.

With the ever-increasing competition, amid globalization and technological innovation, improving work efficiency and competitiveness are sought while demonstrating creativity. Nevertheless, various restraints are preventing work digitalization, productivity improvement, and forcing workers to commit much of their time. The inefficiency dampens the effects of expertise necessary to carry out business and ultimately hinders overall improvements in organizational competency as well as creativity. Smart Work Innovation is a series of comprehensive solutions and services that can strengthen company's competitiveness to liberate workers from restraints that would generate repetitive tasks, open professional expertise owned by a few specialists to everybody, provide a secure communication environment, and gather / analyze beneficial information to encourage employees to transform their workstyles to a creative one. This is achieved by utilization of Fuji Xerox's own Document AI* technologies developed through years of research, next-generation security technology that has been strengthened through the provision of security-related products and services, and the Internet of Things (IoT) and Internet of Humans (IoH) technologies fostered as a result of implementing them at customers and internally.

In April 2018, we started offering our Form Data Capture Service, Engineering Data Extraction Service, and Data Linking Service out of a total of five planned services. These services have already been tested at our customers' offices, showing both qualitative and quantitative effects. While providing access to large amounts of information on documents and designs in a less demanding manner, the service also enables utilization of specialized documents, as well as improving document-related processes, helping apply human resources, and mitigating labor shortages.

Fuji Xerox is thereby further advancing essential work style reform by supporting office workers to enhance their productivity and demonstrate creativity through Smart Work Innovation.

* Document AI : Fuji Xerox's proprietary AI technology that extracts valuable intelligence from documents that piled up in offices and leverages them in business operations. Compared to conventional AI processing that is based on processing big data from the Internet, Document AI demonstrates sophisticated processing even with comparatively small data volume because it uses quality data.

Smart Work Innovation Overview

Services provided by Smart Work Innovation

  1. Form Data Capture Service
  2. Engineering Data Extraction Service
  3. Data Linking Service
  4. Smart Cyber Security Service
  5. Behavioral analysis optimization service

Note: The article on this page is taken from Sustainability Report 2018.

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